Dreamhost 又發生問題！

雖然我的部落格已搬到台灣主機，但是之前有幫客戶申請一個dreamhost的空間。今天客戶突然敲我，說網站進不去，然後我測試之後真的進不去，連錯誤畫面都沒有。感覺只在解析網址的部分就停住了。

沒辦法，只好再利用他方便的Contact Support，告知Dreamhost。依照客戶說的，大概是下午四五點就開始不能進去，然後我大約六點寫信去，Dreamhost到了大約11點才回信。現在已經可以進去了。靠！這十個小時誰要還我？

以下是我寫給Dreamhost的信及Dreamhost的回信。時間皆是主機時間，大約有14~15小時的時差(確切時間不記得了)。先是我寫去的信。

Message from you (Aug 17th, 2007 – 03:35:21 / #2024318)
Subject: Cannot Enter the website

Hi,

Its’ urgent! the site:

http://www.himwriters.com/

connot enter now…

is there any problem?

然後過了五小時才得到回信，以下是回信內容。

Reply from DreamHost (Aug 17th, 2007 – 08:17:15 / #13165967)
Subject: Re: Cannot Enter the website

Hello,

I apologize for the inconvenience. We had another severe network problem
which was a little different than the one we had the previous day. This
one also caused a problem which caused a bunch of DNS information to be
dropped from the name servers. However, I’ve refreshed the DNS
information for all of your domains so they should come back on-line
within the next 4 hours or so. This would affect your web site(s) as well
as e-mail services. Please check again later and let us know if you
continue to have any problems. You might also want to check the DreamHost
Status page for updates (http://dreamhoststatus.com/).

If you require further assistance please let us know.

On Fri, 17 Aug 2007, you wrote:

Hi,

Its’ urgent! the site:

http://www.himwriters.com/

connot enter now…

is there any problem?

Thanks!
Stevens

首先，據他所說的，真的是DNS出現問題，叫我等四小時就會恢復。然後給我一個DreamHost Status page，說可以去那看最新消息。這時候連絡Dreamhost的Contact Support頁面也多了以下訊息：

Critical Announcement! Please Read!

We are still experiencing DNS issues for a large number of our domains. After the network problems yesterday, a lot of dns records were somehow dropped from our ns servers, the cause of which we’re looking into.

We’ve been regenerating all dns since last night, but it’s a very slow process, slower than we’d like, and there are still a lot of domains not up.

On top of it all, it seems as though our remote dreamhoststatus.com server is under a DDOS attack, taking it down.

Please rest assured we’re doing everything we can to fix this situation. If you’d still like to contact us about it, please use the form below as usual.

You can keep updated at dreamhoststatus.com.. assuming we stop the DDOS soon. Otherwise, we’ll just be updating the message on this page. (posted 3 hours 26 mins ago)

可是點進去他說的DreamHost Status page，卻出現以下畫面。我該說「真是懷念的畫面」嗎？之前小妹部落格的資料庫壞掉也出現過這個畫面，原來DreamHost Status page也是用Wordpress作的啊！